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How Shuvo Bet Handles Your Personal Information

Your personal data stays yours. This page explains what we collect when you open an account, how we use it to keep your wallet and transactions secure, and what rights you have over it — access depends on your local law and eligible regions.

Account data protectedbKash, Nagad, Rocket transaction privacyYour rights, clearly statedContact us to update your data
Shuvo Bet How Shuvo Bet Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to access, correct, or remove your personal data, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can verify your identity before making any changes.

Live Chat Start a chat session from your account dashboard. Our team will verify your identity and handle your data request during the session.
Email Support Send your request to our support address. Include your account email and describe what data you want to access, correct, or delete.
Account Settings Some data — like your contact details — can be updated directly in your account profile page without contacting support.
HOW WE PROTECT YOU

Security, Cookies and Data Retention

We apply encryption and access controls across our systems so your account and payment data are not exposed to unauthorised parties. Here is how each area of data handling works on our platform.

Account Security

Your account credentials are stored in encrypted form. We use OTP verification on login and withdrawal requests to confirm it is you making the transaction.

Cookies and Tracking

We use cookies to keep your session active and to understand how you navigate the lobby. You can adjust cookie preferences in your browser settings at any time.

Data Retention

We hold your account data while your account is open. After closure, we keep records only as long as required by applicable law, then delete them.

Requesting Changes

To access or delete your data, contact support with your registered email. We will verify your identity and respond within a reasonable timeframe.

Privacy Questions We Hear Most

Straightforward answers to what you actually want to know about your data on Shuvo Bet.

We collect your name, email address, contact number, and account credentials at registration. We also log device and session data when you access the lobby.

Payment transactions are recorded by reference number only to verify and process your request. We do not store your full mobile wallet credentials on our servers.

Yes. Contact our support team with your registered account email. We will verify your identity and provide the data we hold in a readable format.

You can update basic contact details yourself in your account profile. For anything else, email support with your account details and the correction you need.

We share data only with payment processors handling your bKash, Nagad, or Rocket transactions, and where the law requires it. We do not sell your data.

After account closure, we retain records only as long as applicable law requires, then delete them. Active account data is held for as long as your account remains open.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.